Returns & faults

Start a return

Something not right with your order? Tell us what happened and add a few photos. We check every request and reply within one business day.

  1. 1
    Send the form

    Your order number, what's wrong and clear photos of the garments and the print.

  2. 2
    We review it

    We compare it with your order and approved proof, and reply within one business day.

  3. 3
    We fix it

    If it's our mistake or a faulty garment, we reprint, replace or refund. Don't post anything back until we send return instructions.

We'll fix it

  • Wrong garment, colour or size sent (different from your order)
  • Print or embroidery that doesn't match your approved proof (wrong position, colour or spelling)
  • Faulty garments: broken seams, holes, fabric flaws
  • Items missing from your order because of a packing error on our side

Not covered

  • Sizing. You choose the sizes. Every product page has the manufacturer's size chart; please check it (or order one sample first). Garments that fit differently than expected can't be returned.
  • Print quality from your file. If the artwork you supplied is low resolution, blurry, pixelated or in the wrong colours, the print will show it. We'll flag obvious problems, but results caused by the file you provided aren't our fault.
  • Anything on the proof you approved, including spelling, logo size, position and colours.
  • Damage or loss in transit. Once your parcel is with the courier it's out of our hands, so we recommend adding transit insurance when you order.
  • Change of mind. Decorated garments are made to order for you.
  • Garments that have been worn, washed against the care label, or altered.

How returns work

  • Report it within 7 days of delivery using the form on this page, with your order number and photos.
  • Keep the garments unworn and unwashed until we've reviewed your request.
  • Don't post anything back yet. If a return is needed, we email you instructions and the address.
  • If the problem is our mistake or a faulty garment, we pay return postage and reprint, replace or refund to your original payment method.

Before you order: avoid the common problems

  • Check the size chart on the product page (measurements are in centimetres). Not sure? Order one sample first.
  • Send your best logo file. Vector (PDF, SVG, AI, EPS) or a large PNG prints sharpest. A small or blurry image prints small or blurry.
  • Check your proof carefully. We print exactly what you approve: spelling, size, position and colours.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits those rights, including for a major failure.

Return request

Photos of the garments *