Your order

Track your order

Thanks for your order. Here's exactly what happens next, and where to check its status at any time.

Check your order status

Sign in with the email you ordered with (we send you a one-time code, no password needed) to see every order, its status and tracking. You can also use the "View your order" link in your order confirmation email.

View my orders Ask about my order

What happens after you pay

  1. Order confirmedStraight away

    You get an order confirmation email with your order number and a link to view your order. Keep it handy: it's your receipt and your tracking link.

  2. We send your artwork proof1–3 business days

    We check your logo and email a measured proof showing each logo's size, position and colours on your garments. If your file is low resolution, we'll tell you and ask for a better one.

  3. You approve the proofYour reply

    Check spelling, size, position and colours, then reply to approve or ask for changes. Nothing is printed or embroidered until you approve, so the sooner you reply, the sooner we start.

  4. We make your uniforms1–2 weeks

    Garments are embroidered or printed after approval. Fully sublimated uniforms are made to order and usually take 2–4 weeks.

  5. Dispatched with trackingEmail + tracking

    When your order ships, you get a shipping email with the courier's tracking link. You can also see tracking any time under View my orders.

  6. Delivered to your doorAustralia-wide

    Check your garments when they arrive. If something isn't right, start a request with photos on our returns page within 7 days of delivery.

Common questions

Can I change sizes or quantities after paying?

Contact us as soon as possible with your order number. Changes are easiest before you approve your proof, because production starts straight after approval.

I haven't received my proof yet. What should I do?

Proofs are emailed within 1 to 3 business days of your order. Check your spam or promotions folder for an email from design@teamandtradeapparels.com. Still nothing? Contact us with your order number and we'll resend it.

Where is my tracking number?

It's in your shipping confirmation email, and under View my orders once your order has been dispatched.

Why hasn't my order started production?

Production starts after you approve your proof. If you haven't replied to the proof email yet, please check it and approve it or ask for changes.

Something is wrong with my order. What now?

Start a request with photos on our returns page within 7 days of delivery and we'll reply within one business day.