Sublimation lifetime print warranty
Lifetime print warranty on sublimated garments
Every dye-sublimated garment made to order through Team & Trade Apparels is covered by a lifetime print warranty for as long as the original purchaser owns it.
What is covered
- The sublimated print peeling, cracking, flaking or lifting from the fabric.
- The sublimated print fading or washing out under normal wear and washing per the garment care label.
If a covered fault occurs we will remake the affected garment in the same design and size at no cost, or, if the style is no longer available, the closest equivalent.
What is not covered
- Damage to the fabric itself: cuts, tears, holes, abrasion, pilling, snags or burns.
- Damage caused by bleach, solvents, harsh chemicals, ironing or tumble drying on high heat, or washing against the care label.
- Colour transfer from other garments, or staining.
- Reflective tape, zips, buttons, badges, embroidery or other trims that are not part of the sublimated print.
- Normal wear and tear of the garment, and garments altered after delivery.
How to make a claim
Email design@teamandtradeapparels.com with your order number and clear photos of the fault. We will confirm the claim and arrange the remake. Return of the faulty garment may be requested for inspection.
About dye sublimation
Dye sublimation only works on polyester fabric. The design is transferred as a gas into the polyester fibre, so there is no ink layer on the surface. That is why the print cannot peel or crack in the way a screen print or transfer can. Sublimated garments are made to order by our sublimation partner overseas; allow 2–4 weeks from approved artwork.
This warranty is in addition to your rights under the Australian Consumer Law.
